Privacy Policy

Introduction

Dufry Sofia OOD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, participate in our online raffle, or shop at our airport duty-free store.

Information We Collect

Personal Information

We may collect the following personal information from you:

Name: For identification and communication purposes.
Email Address: For raffle entry confirmation, prize notifications, and marketing communications if you have opted in.
Phone Number: For prize notifications and customer support.
Address: For delivering prizes, if applicable.
Date of Birth: To verify age eligibility for raffle participation.
Purchase Details: Including the amount spent and transaction details for raffle entry.

Non-Personal Information

We may collect non-personal information about your visit to our website, such as:

Browser type and version
Operating system
IP address
Pages viewed
Time spent on the website

This information helps us understand how our website is used and improve your online experience.

How We Use Your Information

We use your personal information for the following purposes:

Raffle Administration: To process your raffle entries, conduct the draw, and notify winners.
Customer Support: To respond to your inquiries and provide assistance.
Marketing Communications: To send you promotional offers and updates if you have opted in.
Legal Compliance: To comply with applicable laws and regulations.

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting the raffle, or providing customer support.
Legal Obligations: We may disclose your information if required by law or in response to legal requests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your personal information.
Deletion: You have the right to request that we delete your personal information under certain circumstances.
Objection: You have the right to object to the processing of your personal information for marketing purposes.
Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the contact details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that enable us to recognize your browser and capture certain information. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email or through a notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Dufry Sofia OOD
Sofia, 1 Brussels Blvd, Rhenus Logistics Office Building, floor 2
Bulgaria
Email: info@bg.dufry.com

By using our website, participating in our raffle, or shopping at our duty-free store, you consent to the terms of this Privacy Policy. Thank you for trusting Dufry Sofia OOD with your personal information.